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Based on 61 reviews
Computer Solution Technology Services - Waco Managed IT Services IT Support Computer Help
17:58 09 Feb 21
I've been working with Blake on my new business venture. He has put in a lot of time and effort to make my webpage attractive and informative. I am in Oklahoma and it is nice to just call him and be responds quickly. Don't know what I'd do without him
06:05 03 Feb 21
"Try not to become a person of success, but rather try to become a person of value." -- Albert Einstein
15:56 16 Jan 21
Quick turnaround on my laptop.
15:47 16 Jan 21
I have a computer that I got that was wiped clean and every body in waco couldn't fix it or wanted to much money to fix. I took it to this place and he updated all the drivers, now it works really fast and works now. I definitely recommend if you have computer problems take it here.
16:22 05 Jan 21
I had a MacBook Pro that needed some repairs and struggled to find a place in Waco. Blake was very easy to get in contact with and quickly looked at my computer. The problem was more complex than what he could do but knew the person who could and was willing to send the computer and everything for me. Highly recommend reaching out to him if you have a problem with your device.
00:18 24 Dec 20
23:24 08 Dec 20
Thanks for all your help Blake , I will be recommending you to family and friends.
22:52 08 Dec 20
Me and my daughter needed a lot of things done to get us back up and running with our computers. Blake had to make several trips to get it done plus take one computer to his shop. He never complained and was always friendly. He even gave my grandson a little computer where he could play educational games and watch movies which he loves. He is very thoughtful and professional and very knowledgeable. We appreciate all his hard work. I would definitely recommend hus services to anyone. Ty Blake!
18:45 08 Dec 20
The ABSOLUTE Best provider for all of my IT support and computer needs. Honest, professional and friendly service combined with an unprecedented ability to bring creative solutions where other companies choose to give up!
14:53 08 Dec 20
I went from hating my laptop to loving it!Blake was very nice and helpful. He also had my laptop fixed quickly! So happy I found him!
12:44 07 Dec 20
After doing diagnostics on a MacBook that ultimately could not be saved, Blake offered to try to sell it for parts. I said that would be great.Didn’t hear from him for a month. When I reached out, he didn’t know who I was because he had lost all his phone message history. He also lost the paperwork I filled out when I dropped off my computer.He had listed my computer on eBay but after back and forth with a buyer, realized he’d listed it incorrectly. I told him not to bother listing again and I picked up my computer. He texted me for my email so he could send me an invoice. I sent it immediately.Two weeks later, he sent me a text saying, “... wanted to see if you planned on paying for my services ...”.I don’t know if he was honestly insinuating that I wasn’t going to pay him, but that’s how it sounded. I had never even received an invoice and I texted back to let him know that. He respond “Lol I spelled your email wrong”.In addition to the $79 diagnostic fee (very reasonable - happy to pay it), he included $20 for the time he spent trying to sell my computer. I disagreed with the charge due to the mishandling of the sale which he agreed with, apologized for, and removed. I paid the revised invoice immediately.So, that is why I gave him two stars and would not recommend his services. This was a completely unprofessional debacle. He has many 5 star reviews so I know this won’t effect his rating much, but people need honest reviews, good and bad, so they can make informed decisions.EDIT: Changed to one star review.I texted the owner when I posted this to give him a heads up so he could respond. I’m not out to get him, but I thought future customers should know he’s not always 5 star.In addition to the insulting (and confusing) response below, which he obviously posted without reading the review, he also sent me a series of uncalled for texts. He says he is refunding my money - I’m not sure why as the computer diagnostic was fine and that’s what I paid for - saying “ Your money has been refunded even though you only care about hurting people not even the money. You can rationalize your hateful behavior however you so choose but I could care less.”So, definitely unprofessional and if you don’t give him a 5 star review he will come for you. You would not believe the texts he is sending me. He doesn’t even know me, and he insulting and attacking me personally. I had no idea leaving an honest review would lead to this level of hostility.If you read the review, it was not about the diagnostic on the computer. That thing had weird issues. It was how unprofessional he was. I don’t know why he keeps going on about the computer.FINAL EDIT (because holy cow, y’all)He admitted that he didn’t care enough about my business to keep track of my contact information. He’s making a lot of personal judgments about me because I didn’t use a computer immediately because it was a gift and I didn’t need it right away.So clearly it was decided, knowing nothing else about me, that I’m a spoiled rich person who doesn’t deserve to have their computer looked at? That I should send money to “starving people” instead of trying to get my computer fixed? Because my computer had problems right out of the box it was my fault because I didn’t open it right away so you didn’t need to take me seriously? You are a computer repair business!This whole thing has been absolutely crazy. Wow.
14:46 14 Oct 20
I was very pleased with the service I received from Blake ,I would highly recommend this company.
21:34 06 Sep 20
Thought my PC was ready to go to trash. But Blake SAVED it after all his hardwork. Really amazing work. Thanks so much Blake!!!
22:07 02 Sep 20
Blake did a fantastic job! He repaired my computer in a timely manner and kept me updated about the process. I would highly recommend using Blake for any computer repair.
01:31 28 Aug 20
Wow!!!!! Blake brought my 11-year IMAC back from the dead. Thank you so much. Definitely would recommend his services to anyone!!!
00:17 15 Aug 20
23:12 31 Jul 20
Blake has been taking care of our computer for years! And we bought it from him as well. Thanks!
19:50 30 Jul 20
Travis was a lifesaver! Thanks for all you do for us non-techies.
19:24 30 Jul 20
Thanks for fixing my screen!
03:43 30 Jul 20
Thanks for helping me get a new system. I surely appreciate the quality support.
21:34 13 Jul 20
Blake and his team have been helping us for over 5 years. They are always wonderful. We highly recommend!
14:13 08 Jul 20
So nice to get help with our devices remotely! Blake is easy to work with and has a lot of patience with those of us who are a little intimidated by computers..
02:53 08 Jul 20
Blake is very knowledgeable and helpful. I’d recommend his services to anyone.
WFH Tech Support
06:07 21 May 20
You are great person and all in one.
03:45 03 May 20
I called Blake to repair two laptops he promptly returned my call, fixed both of computers quickly and at affordable price.He has great knowledge and experience.I will continue to use him and his own company Computer Solution from now on with my computers.Thank you for the great service!!
21:26 02 May 20
I accidentally spilled coffee on my Mac and reached out to Blake, who responded very quickly and made sure my computer wasn’t damaged from the liquid. I was impressed by his great customer service! He was personable, knowledgeable, and responsive.
18:35 11 Apr 20
Blake did an awesome job. He did a very thorough scan for malware, virus, etc. and deeply cleaned my laptop. I am extremely pleased by his work. I was needing someone to do work on my computer very soon. He was available and very reasonable. I highly recommend him to anyone who has computer issues!!
08:55 31 Mar 20
Unlike other companies, they tell us what we need to know and don’t try to give us the runaround.
20:53 26 Mar 20
Blake is able to take care of everything I need remotely. Great service.
04:43 26 Mar 20
They’re outstanding at what they do and have expert IT knowledge. Recommended.
18:51 20 Mar 20
Computer Solution Technology Services is a phenomenal service for any business owner or homeowner to handle anything that is needed, in a very fast, effective and safe way. Blake Burroughs is always available when I need him. Great, friendly, and professional service! He has been servicing my office, home and laptops for over 5 years.
17:15 11 Mar 20
Thank you Blake for helping me upgrade to Windows 10. Great service. And we go to the same church and didn't even know it.
20:01 09 Mar 20
Call Blake for all your computer needs. From hardware repair, software repair, website creation. Blake wants to fix you up and is passionate with what he does. He is a straightforward guy and I’m going to continue doing business with him.
11:57 05 Mar 20
I came in for an issue on Tuesday afternoon, we discussed possible things that be happening with my computer. Left it with Blake overnight and by the next day, it was working just fine! I would highly recommend him to anyone that needs help. He’s a good guy and will give you good results!
20:44 03 Mar 20
Thanks for helping my wife and I with our computers. I will make sure to call you if there is a problem. Recommend
22:49 01 Mar 20
Blake is great, he did everything and my computer works like it nevere has before. Hire this guy, He's worth every cent and more
14:33 22 Feb 20
Not only does Blake secure and monitor our network, but he handles all our Internet Marketing services. Our computers run great, but more importantly we are learning how to scale from a local business to a national business, thanks to Google and the Internet.
03:24 21 Feb 20
I have been trusting Blake with my home and office computers for over 5 years. He always follows up and stays on top of my security. I don’t worry about it anymore. Highly recommend 5 Stars.
22:18 19 Feb 20
Had Blake put a new battery in my Apple laptop Took it home and plugged into the charger. Battery wouldn’t charge. Blake contacted me that afternoon to check on it. He then contacted his vendor and had another shipped immediately. Swapped them out and all is good. Blake follows up Great service
16:35 24 Jan 20
I work and go to school from home, so being without a computer is a real point of stress. As a techie-type person who spent several years working in an IT department, I decided to fix my own laptop when my hard drive crashed. Unfortunately, I wasn't able to complete the repair myself. Rather than entrust my laptop to a chain store whom I have never heard a positive experience from other people, I chose to support a small, local business. I had zero experience with this company, nor knew anyone that did- I was trusting Google reviews. And I was not disappointed. Not only was my repair incredibly fast, It was extremely affordable. I am thrilled with how great my laptop is working again, so I can get work done! Thank you for a wonderful experience with your business! I highly recommend!
02:45 24 Jan 20
Blake is top notch in every way. Knows the computer like the back of his hand. I would recommend him for all of your computer needs.
21:17 20 Jan 20
Blake does excellent work, both commercial and residential, at a very reasonable price! He not only provides web design and repair services, but he can also order and set up a new computer for you! I very highly recommend Blake at Computer Solution!
03:21 18 Jan 20
Being a senior citizen, I am not very technologically gifted, so I hired Blake to take care of my laptop. He kept it running fast, virus-free and updated. When Blake moved out of town, he installed software that allowed him to "hop onto" my laptop remotely and fix whatever problem I was having. That has been a great blessing to me. I didn't have to find another computer expert. Blake has been able to take care of all my needs. I give him 5 stars!
14:22 17 Jan 20
As someone who works from home, I don't have an IT department I can go to when I need help. CSTS was fast, responsive, convenient, and affordable. Grateful for their expertise and quality service.
02:49 17 Jan 20
Blake has been so helpful on so many occasions. He helped us set up our business site and has stepped up when I got confused on some updating. He helped me get my computer running more smoothly. Thank you, Blake!
20:37 16 Jan 20
I have a very unique situation where my computer can not be moved! So I have been using Blake for about three years now. Blake will use his remote accessing ability to #1 keep my computer safe #2 keep it clean and #3 keep it operating smoothly and efficiently. He gives great service and is very pleasant and easy to work with. I highly recommend his services!
19:36 14 Jan 20
I was glad to find someone local to protect and help with my computer needs.
MDA Realty & Management, LLC.
17:02 07 Nov 19
Blake is very good at what he does. I had an issue with a company laptop shutting down and he knew exactly what needed to fix it up. One day service was all it took and I was back up and running. Black also remotely checked out and updated two of our other computers. All are running like new. Thank you Blake!
15:45 07 Nov 19
Blake was very professional and accommodating when servicing and upgrading our computer network at our business. He arrived before opening to service our computers which kept us from loosing precious client time and money. He also bought the whole staff lunch one day to show his appreciation!
20:41 02 Nov 19
I built a gaming pc about a year ago, got it working and overclocked. It was great, until randomly it decided to stop booting. I had reinstalled windows, wiped my hard drive, even bought a new hardrive, and it still wouldn't work. My $2500 setup was sitting on my floor in pieces for months because I had tried everything on the internet and couldn't fix it. Eventually I called Blake, brought it to him, and within 12 hours he had it working. He responded very quickly to all my emails and texts and was very personable. His prices were very reasonable and his work was quick. Thank you Blake!
16:05 01 Nov 19
I contacted Blake as I wanted a local person for computer support and not someone at a large corporate store or someone in another country. He came over, assessed our needs and set us up with new equipment and with computer support at a fair price. He has also helped with any issues we have had with the new equipment and internet access.
06:34 01 Nov 19
I hired Blake and his team to come in and help us with our network almost 5 years ago. Our previous tech support went out of business and really left us in a tight spot. now, I couldn't be more pleased. Everything I need to know, they make it make sense, and when any of our employees need help, someone always gets right back to us. Plus, anytime our systems need upgraded or replaced, we are always given a year window to budget the expense. Best support we've ever had.
19:15 17 Sep 19
Blake knows his stuff! He does what he says he will do in a timely manner. He has my business for life!
19:36 07 May 19
15:22 29 Jun 16
Blake is awesome and really knows his way around the computer. I have had many to try and help me with my computer and he is by far the most knowlegable. I highly recommend his for all your computer needs.
18:49 04 Jun 16
Blake was really on top of his game while designing my company website. His initiative/research into my industry enabled the process of designing my company's website painless with only minimal effort on my part. Great Job Blake.Michael Hool, President - Strategic Hospitality Resources, LLC.
21:11 29 Apr 16
I have worked with Blake for almost 5 years. He helped develop and maintain our Cemetery website. He is thorough and very easy to work with.John PerelesPresident of Greenwood CemeteryMilwaukee, WI
Southern Comfort Mechanical
16:59 30 Mar 16
Blake you are killing it! Fixed all my problems in a matter of minutes and for a great price! You have also given me several options to consider for managing/hosting my site. I love flexibility and quick responses so for that alone I give you an A+. Thanks for helping my little company become a BIG company. I can feel the growth already!
01:23 29 Dec 15
I caught one of those very troublesome virus' that won't allow someone as shallow as me to get rid of it. Each time that I tried to load something that would work on it, access to that site was blocked. I knew that I had to get in touch with a professional. My computer is used for business and I need access daily.I made my first call and was shocked at the price that was mentioned...I could almost get a new computer for that price. Plus, I would have to bring it in and leave it. I made another phone call to a number I found under computer repair in the online yellow pages...Computer Solution Technology Services. When I explained my problem, I was given a much better figure as a guess of cost, and I didn't have to load it up and haul it into Waco (I'm about 20 miles out). He was able to get back with me about 30 minutes later. and I just turned the controls over to him online. He was very quick but very thorough and brought my computer back to new condition. I'm very satisfied and would highly recommend this company to anyone in need of repairs, or preventive maintenance. Thank you Blake!
04:00 23 Sep 15
Blake did a great job, not to mention the convenience of this service. He spent two days doing everything i needed done and a few extras and didn't charge one cent over his original quote. Very affordable and worth every penny, Thanks.
01:06 12 Aug 15
service was quick affordable and professional with less then a 12 hours turn around time very quick for this service which typically takes a couple of days I would recommend him to any one needing help with their computer