Our Process
A needs assessment and discovery is the first step in onboarding a new client. Asset documentation of your network devices is carried out, including everything from internal workstations, to hardware, to your vendors. Our managed IT services menu is a comprehensive toolset that is flexible, secure and highly scalable, and we tailor a plan, specific to your business needs.
After discovery is complete, the next step is to run a threat assessment in order to uncover security gaps. This is also an opportunity to identify processes that can show improvement. Infrastructure assets are catalogued, details are documented, and network layout is diagramed; all for future troubleshooting reference. Only then will we have the insight necessary to create a managed services plan specific to the organization and its’ goals.
Frequently Asked Questions
What do you charge?
Charges depend on the managed services we provide. Every business’ needs are different. We provide managed IT services at a fixed monthly cost. In addition, we provide IT consulting, backup solutions, cloud services, email & website hosting, regular onsite visits, and more.
Do you offer emergency services?
Computer Solution does offer after-hours and emergency services when needed. Also, businesses can also escalate calls during regular-hours to emergency status, giving them top priority. It is also worth noting that clients using our managed IT services receive a discounted hourly rate.
What is remote monitoring?
Our managed services system of remote monitoring proactively watches over your network 24/7/365. Identification of security issues, such as missing updates and patches, allow us to resolve problems before they turn into a disaster.
What is the first step to take?
An initial tech assessment to discover needs– those now as well as in the future– is the first step in every new engagement. Specifically, we get to know you, your business needs, current situation and future growth requirements. Our technology assessment process will also uncover opportunities to increase both the security and efficiency of your model.
Should we move forward as your managed services provider, we will create detailed documentation of your network assets, settings, and configuration. As a result, this will allow us to provide support more efficiently for our managed IT services.
Managed Services Provider of Waco
Our techs carry your network’s health and security in the palms of their hands. Literally. Monitoring alerts are sent straight to smartphones, all managed via our proprietary mobile app.
In a pinch, we can even use it to provide remote support. Can your provider do that?
Managed IT Services
We are a managed services provider that serves the greater Central Texas area, and has been doing so for almost 10 years. Our highly competitive prices make us popular, but our solutions diminish risk and increase efficiency, making us an unbeatable Waco IT provider.
Ready to Serve You
Our complete Waco IT support and managed IT services will meet all your technology needs— from maintaining your servers and workstations with the latest patches, updates, and virus protection to instant help desk and tech support — all for a fixed and predictable cost.
Featuring both remote and onsite tech support across the greater Central Texas area: finding the right managed services provider should be a top priority for all small businesses.
Cloud and Data Services
Remote, secure infrastructure access has proven to be almost essential for many industries. Our various cloud and data services enable your organization to easily access and store critical data remotely, with ease and efficiency.
Remote Monitoring & Maintenance
The cyber-threats is real. Who is keeping an eye on your network health? We manage your technology so you can focus on your business.
Managed Services Provider
From security, to business processes, to strategic planning, our team of IT experts are available 24/7 to help you reach your business goals. Therefore, whatever your business or IT problem, we have the solution.
Layered Network Security
We will assess your security needs and come up with a game plan for success. Our model maximizes threat detection while minimizing exposure.
Kind words from customers.
Technology deserves to be treated with respect– and so do you; that’s why we place a premium on customer support. So, please check out what some of our clients have to say about us. Then give us a call.
Managed IT Services
Ready to Get Started?
A discovery and assessment of your business needs is the first step in a provider relationship. To get started, simply fill out our online intake form– then we will review and schedule an on-site visit.
Contact us today and let’s discuss the future.
Taking the first step is always the most difficult. We encourage you to do your part and research an available managed services provider. Our blend of value and quality won’t be beat, and we’re confident you’ll be back.
Question? Just ask.
Office
Please call to schedule
301 W Panther Way #102
Hewitt, TX 76643
Hours
Mon-Fri: 8am – 5pm
Sat: 8am 9pm
+Emergency Services
Virtual
Zoom ID: 560 907 7706
Google Meet
WebEx# 126 014 6279
Via Phone
Call or Text
Tel: 254-633-2400
Messages returned promptly
Serving McLennan County for Almost a Decade
Waco MSP | Managed Service Provider | Managed IT Services