Tired of paying for in-house IT support? Sentry Support delivers the same benefits (in the majority of situations) of an in-house provider. By incorporating cutting-edge, industry-leading remote support tools and technologies, our techs have the power to do almost anything without having to travel onsite. The right tools help us solve problems fast and keep service fees to a minimum.
Only a Click Away
Seamless integration with our dashboard allows techs to deploy secure remote connections without the need for VPNs or changes to firewall settings. As an added feature, Sentry Support can integrate with existing Team Viewer installations.
Team Viewer is a leader in remote access technologies that supports Skype-esque video connectivity for delivering the highest in customer support.
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Communication and Security
When using Team Viewer integration, communication is encrypted based on 2048 RSA private-/public key exchange and AES (256 bit) session encryption. This technology is based on the same standards as https/SSL and meets today’s standards for security.
The key exchange also guarantees full, client-to-client data protection. This means that even our routing servers are not able to read the data stream.
Take Control utilizes the Team Viewer network of more than 250 servers. Located in large data centers spread across the globe, a geolocation method is used to ensure that the geographically nearest router is always used for the connection.