IT Support in Waco: #1 in Managed Services
Delivering Expert Tech Support For Central Texas Since 2014.
Proven IT Support Leader
Our Temple & Waco TX IT support technicians are experts in diagnosing and resolving hardware and software problems in both offices and data centers. We specialize in small business IT service and managed IT services, including network management and security, disaster recovery prevention and 24/7 on-demand support.
Our renowned computer support specialists are available 24/7, 365 days a week, for remote and on-site service at your office or data center, email phone. Additionally, our techs have experience working with various technologies such as VMWare, Linux and Microsoft Servers, Cisco routers, Citrix, Windows, and Macintosh, to name a few.
Another words, our Waco IT experts handle the entire project- everything from the data center and server room, to customer service, to the PC on your desk.
Windows, Exchange, IIS, Linux, and MacOS Platform Support
We support servers in Temple & Waco TX of all types: from new installations, to upgrades, break-fix, maintenance, and migrations. In fact, our Windows and Linux server support teams are available 24/7, as a reliable IT provider should be. We quickly resolve support requests, whether working with your existing IT department or by ourselves.
We offer hourly and retainer pricing for break-fix and project-based Central Texas technology support. And our reliable, cost-effective managed IT services offer customized, monthly maintenance packages to meet the specific demands of your business, keeping downtime away.
As IT experts, we also strive to achieve best-in-class customer service. If there are any issues, please contact us immediately.
Managed IT Services
We are a managed services provider that serves the greater Central Texas area, and has been doing so for almost 10 years. Our highly competitive prices make us popular, but our solutions diminish risk and increase efficiency, making us an unbeatable Waco IT provider.
Ready to Serve You
Our complete Waco IT support and managed IT services will meet all your technology needs— from maintaining your servers and workstations with the latest patches, updates, and virus protection to instant help desk and tech support — all for a fixed and predictable cost.
Featuring both remote and onsite tech support across the greater Central Texas area: finding the right managed services provider should be a top priority for all small businesses.
Cloud and Data Services
Remote, secure infrastructure access has proven to be almost essential for many industries. Our various cloud and data services enable your organization to easily access and store critical data remotely, with ease and efficiency.
Remote Monitoring & Maintenance
The cyber-threats is real. Who is keeping an eye on your network health? We manage your technology so you can focus on your business.
Managed Services Provider
From security, to business processes, to strategic planning, our team of IT experts are available 24/7 to help you reach your business goals. Therefore, whatever your business or IT problem, we have the solution.
Layered Network Security
We will assess your security needs and come up with a game plan for success. Our model maximizes threat detection while minimizing exposure.
Managed Services Provider of Waco
Our techs carry your network’s health and security in the palms of their hands. Literally. Monitoring alerts are sent straight to smartphones, all managed via our proprietary mobile app.
In a pinch, we can even use it to provide remote support. Can your provider do that?
Our Process
A needs assessment and discovery is the first step in onboarding a new client. Asset documentation of your network devices is carried out, including everything from internal workstations, to hardware, to your vendors. Our managed IT services menu is a comprehensive toolset that is flexible, secure and highly scalable, and we tailor a plan, specific to your business needs.
After discovery is complete, the next step is to run a threat assessment in order to uncover security gaps. This is also an opportunity to identify processes that can show improvement. Infrastructure assets are catalogued, details are documented, and network layout is diagramed; all for future troubleshooting reference. Only then will we have the insight necessary to create a managed services plan specific to the organization and its’ goals.
Frequently Asked Questions
What do you charge?
Charges depend on the managed services we provide. Every business’ needs are different. We provide managed IT services at a fixed monthly cost. In addition, we provide IT consulting, backup solutions, cloud services, email & website hosting, regular onsite visits, and more.
Do you offer emergency services?
Computer Solution does offer after-hours and emergency services when needed. Also, businesses can also escalate calls during regular-hours to emergency status, giving them top priority. It is also worth noting that clients using our managed IT services receive a discounted hourly rate.
What is remote monitoring?
Our managed services system of remote monitoring proactively watches over your network 24/7/365. Identification of security issues, such as missing updates and patches, allow us to resolve problems before they turn into a disaster.
What is the first step to take?
An initial tech assessment to discover needs– those now as well as in the future– is the first step in every new engagement. Specifically, we get to know you, your business needs, current situation and future growth requirements. Our technology assessment process will also uncover opportunities to increase both the security and efficiency of your model.
Should we move forward as your managed services provider, we will create detailed documentation of your network assets, settings, and configuration. As a result, this will allow us to provide support more efficiently for our managed IT services.
Our Waco IT Services
24/7 Remote Monitoring
Our watchdogs are always at work, ready to alert tech support if a system issue is detected, averting disaster.
Endpoint Security
All business systems are secured with Webroot Endpoint Protection service and monitored 24/7.
Waco Network Management
Regular maintenance and patch management keep your network running at top speed.
Amazon Cloud
We partner with professional Amazon Certified Web Services technicians to manage your cloud.
Engagement Options
Managed IT Services Program
A tailored, affordable fixed monthly fee contract to receive the IT services and best practices your business needs.
Retainer Contract
Block of time that can be used for on-demand, reactive IT support. Hours in the retainer never expire, no pressure to use them.
Hourly Model
Flexible and easy to execute. Used for on-demand IT services and support. Block purchases at discounted rates.
Proactive IT Services
Proactive IT services involve highly-automated network security management. CSTS offers Linux server support and Windows server monitoring software that safeguards your networks and workstations.
Our proven system utilizes best practices and minimizes downtime. When business issues occur, an alert is automatically sent to our IT support team help desk so a technician can address the issue as quickly as possible. Many times, issues can be fixed before the issue is noticed.
Our Remote Monitoring with Maintenance services allow us to provide a higher level of tech support, including 24/7 Monitoring and Alerting, Asset Tracking and Network Reporting for systems and software.
IT Outsourcing
IT Outsourcing is our #1 selling Central Texas managed IT service. We handle all things IT for your Temple or Waco TX business, so you can concentrate on taking care of what’s important. This includes complete help desk with 24/7 monitoring, AV security software, unlimited remote support, infrastructure consulting and budgeting services.
24/7 Remote Network Monitoring and Alerts
- Detects issues before disaster
- Proactive measures monitor performance to keep company network healthy
- Total insight into the state of your network
- Includes detailed Asset Tracking
- Review of trends
- Signal-driven insights
- Windows update and patch management
- Ongoing systems maintenance
Asset Tracking
- Our IT support services include automated asset tracking
- Provides up-to-date information on the assets currently in use on your network
- Saves you time and record keeping
- Detects and tracks all network devices that are powered up
- Retains all hardware, software and performance data
Reporting
Executive Summary
Our flagship report is designed to help you quantify and communicate the business and technical value of your services to your users and management. These reports display key metrics and support activities in an easy-to-digest, professional-looking business report that showcases all the critical functions you perform.
Additional Reports
A wide variety of additional reports helps ensure that you get the level of detail when you need it most. These reports cover such key areas as device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more. That’s technology you can immediately use to improve your IT environments, and allows us to provide premiere tech support.
Multiple Report Formats
If you want to share reports outside of Monitoring & Management, you can easily export any report to PDF®, Microsoft® Excel®, or Microsoft® Word®.
Remote Support Capabilities
- Minimizes downtime by utilizing remote access technologies to reach your IT infrastructure 24/7. Help desk tech support can’t wield their powers without access to the problem
- Secure workstation and server connections provided by TeamViewer
- Maximize remote workforce productivity with Teamviewer Remote Access and Support
- Enable dispersed teams to remote in to the devices they need, the moment they need them – without requiring VPN
- IT services staff can remotely access any network device for maintenance or troubleshooting
- Includes screen sharing, screen capture, chat features and command prompts
- Speeds up troubleshooting process because support is able to see what the end user is experiencing
- IT services #1 tool
Address
3013 Stallion Dr
Robinson, TX 76706
Phone No
call or text:
(254) 633-2400
Business Hours
Weekdays – 24HR
Weekends- 24HR
IT Support in Waco for Almost a Decade
Waco MSP & Managed Service Provider: Managed IT Services Links
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