IT Support: Let Us Get to Know Your Needs
Good IT support knows every IT infrastructure should be unique for an organization. Some standards do exist: for example, tech support should be available to ensure that questions are answered and issues are fixed right away. Our IT services are flexible to fit your budget and unique needs.
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Testimonials
I accidentally spilled coffee on my Mac and reached out to Blake, who responded very quickly and made sure my computer wasn’t damaged from the liquid. I was impressed by his great customer service! He was personable, knowledgeable, and responsive.
SOA
21:26 02 May 20
I have worked with Blake for almost 5 years. He helped develop and maintain our Cemetery website. He is thorough and very easy to work with.John PerelesPresident of Greenwood CemeteryMilwaukee, WI
John Pereles
21:11 29 Apr 16
I called Blake to repair two laptops he promptly returned my call, fixed both of computers quickly and at affordable price.He has great knowledge and experience.I will continue to use him and his own company Computer Solution from now on with my computers.Thank you for the great service!!
Brent Brantley
03:45 03 May 20
I've been working with Blake on my new business venture. He has put in a lot of time and effort to make my webpage attractive and informative. I am in Oklahoma and it is nice to just call him and be responds quickly. Don't know what I'd do without him
Tamara Hudson
17:58 09 Feb 21
Blake is very knowledgeable and helpful. I’d recommend his services to anyone.
Ashley payne
02:53 08 Jul 20
Thanks for helping my wife and I with our computers. I will make sure to call you if there is a problem. Recommend
Nacho Martinez
20:44 03 Mar 20
Quick turnaround on my laptop.
Chuck Fraser
15:56 16 Jan 21
Not only does Blake secure and monitor our network, but he handles all our Internet Marketing services. Our computers run great, but more importantly we are learning how to scale from a local business to a national business, thanks to Google and the Internet.
Jasmine Vincent
14:33 22 Feb 20
Blake is great, he did everything and my computer works like it nevere has before. Hire this guy, He's worth every cent and more
Elizabeth Kubernach
22:49 01 Mar 20
I went from hating my laptop to loving it!Blake was very nice and helpful. He also had my laptop fixed quickly! So happy I found him!
Vicki Brassette
14:53 08 Dec 20
Blake you are killing it! Fixed all my problems in a matter of minutes and for a great price! You have also given me several options to consider for managing/hosting my site. I love flexibility and quick responses so for that alone I give you an A+. Thanks for helping my little company become a BIG company. I can feel the growth already!
Southern Comfort Mechanical
16:59 30 Mar 16
I hired Blake and his team to come in and help us with our network almost 5 years ago. Our previous tech support went out of business and really left us in a tight spot. now, I couldn't be more pleased. Everything I need to know, they make it make sense, and when any of our employees need help, someone always gets right back to us. Plus, anytime our systems need upgraded or replaced, we are always given a year window to budget the expense. Best support we've ever had.
Juanita Fitzgerald
06:34 01 Nov 19
Blake is awesome and really knows his way around the computer. I have had many to try and help me with my computer and he is by far the most knowlegable. I highly recommend his for all your computer needs.
janice loveless
15:22 29 Jun 16
They’re outstanding at what they do and have expert IT knowledge. Recommended.
Bryant Dorothy
04:43 26 Mar 20
I have been trusting Blake with my home and office computers for over 5 years. He always follows up and stays on top of my security. I don’t worry about it anymore. Highly recommend 5 Stars.
Dominic Stephenson
03:24 21 Feb 20
Blake and his team have been helping us for over 5 years. They are always wonderful. We highly recommend!
Carol Friedman
21:34 13 Jul 20
service was quick affordable and professional with less then a 12 hours turn around time very quick for this service which typically takes a couple of days I would recommend him to any one needing help with their computer
eugene orr
01:06 12 Aug 15
Blake is top notch in every way. Knows the computer like the back of his hand. I would recommend him for all of your computer needs.
Janice ROSE
02:45 24 Jan 20
Blake has been taking care of our computer for years! And we bought it from him as well. Thanks!
JoAnne Arnold
23:12 31 Jul 20
Blake is very good at what he does. I had an issue with a company laptop shutting down and he knew exactly what needed to fix it up. One day service was all it took and I was back up and running. Black also remotely checked out and updated two of our other computers. All are running like new. Thank you Blake!
MDA Realty & Management, LLC.
17:02 07 Nov 19
Thought my PC was ready to go to trash. But Blake SAVED it after all his hardwork. Really amazing work. Thanks so much Blake!!!
Long Nguyen
21:34 06 Sep 20
Justin Sanders
00:17 15 Aug 20
I built a gaming pc about a year ago, got it working and overclocked. It was great, until randomly it decided to stop booting. I had reinstalled windows, wiped my hard drive, even bought a new hardrive, and it still wouldn't work. My $2500 setup was sitting on my floor in pieces for months because I had tried everything on the internet and couldn't fix it. Eventually I called Blake, brought it to him, and within 12 hours he had it working. He responded very quickly to all my emails and texts and was very personable. His prices were very reasonable and his work was quick. Thank you Blake!
Gabe Schafer
20:41 02 Nov 19
I came in for an issue on Tuesday afternoon, we discussed possible things that be happening with my computer. Left it with Blake overnight and by the next day, it was working just fine! I would highly recommend him to anyone that needs help. He’s a good guy and will give you good results!
Thalia Reid
11:57 05 Mar 20
Thanks for fixing my screen!
Kelcie Lander
19:24 30 Jul 20
Thank you Blake for helping me upgrade to Windows 10. Great service. And we go to the same church and didn't even know it.
Bill Gilbert
17:15 11 Mar 20
Blake is able to take care of everything I need remotely. Great service.
John Frels
20:53 26 Mar 20
Call Blake for all your computer needs. From hardware repair, software repair, website creation. Blake wants to fix you up and is passionate with what he does. He is a straightforward guy and I’m going to continue doing business with him.
Ryan Keating
20:01 09 Mar 20
I have a computer that I got that was wiped clean and every body in waco couldn't fix it or wanted to much money to fix. I took it to this place and he updated all the drivers, now it works really fast and works now. I definitely recommend if you have computer problems take it here.
Brian Meredith
15:47 16 Jan 21
I have a very unique situation where my computer can not be moved! So I have been using Blake for about three years now. Blake will use his remote accessing ability to #1 keep my computer safe #2 keep it clean and #3 keep it operating smoothly and efficiently. He gives great service and is very pleasant and easy to work with. I highly recommend his services!
Scotty G254
20:37 16 Jan 20
Blake has been so helpful on so many occasions. He helped us set up our business site and has stepped up when I got confused on some updating. He helped me get my computer running more smoothly. Thank you, Blake!
Rachael Younger
02:49 17 Jan 20
Blake was really on top of his game while designing my company website. His initiative/research into my industry enabled the process of designing my company's website painless with only minimal effort on my part. Great Job Blake.Michael Hool, President - Strategic Hospitality Resources, LLC.
Michael Hool
18:49 04 Jun 16
Great quality work and very fast!
michael barrett
20:47 27 Feb 21
I had a MacBook Pro that needed some repairs and struggled to find a place in Waco. Blake was very easy to get in contact with and quickly looked at my computer. The problem was more complex than what he could do but knew the person who could and was willing to send the computer and everything for me. Highly recommend reaching out to him if you have a problem with your device.
Elisabeth Rau
16:22 05 Jan 21
So nice to get help with our devices remotely! Blake is easy to work with and has a lot of patience with those of us who are a little intimidated by computers..
Robert Moore
14:13 08 Jul 20
I caught one of those very troublesome virus' that won't allow someone as shallow as me to get rid of it. Each time that I tried to load something that would work on it, access to that site was blocked. I knew that I had to get in touch with a professional. My computer is used for business and I need access daily.I made my first call and was shocked at the price that was mentioned...I could almost get a new computer for that price. Plus, I would have to bring it in and leave it. I made another phone call to a number I found under computer repair in the online yellow pages...Computer Solution Technology Services. When I explained my problem, I was given a much better figure as a guess of cost, and I didn't have to load it up and haul it into Waco (I'm about 20 miles out). He was able to get back with me about 30 minutes later. and I just turned the controls over to him online. He was very quick but very thorough and brought my computer back to new condition. I'm very satisfied and would highly recommend this company to anyone in need of repairs, or preventive maintenance. Thank you Blake!
Ron Stratton
01:23 29 Dec 15
I was very pleased with the service I received from Blake ,I would highly recommend this company.
James Walker
14:46 14 Oct 20
Still waiting for my 500 deposit to be returned, Bad business Bad man
Cindy Martinez
03:51 06 Apr 21
Blake does excellent work, both commercial and residential, at a very reasonable price! He not only provides web design and repair services, but he can also order and set up a new computer for you! I very highly recommend Blake at Computer Solution!
Penny Hool
21:17 20 Jan 20
Blake was very professional and accommodating when servicing and upgrading our computer network at our business. He arrived before opening to service our computers which kept us from loosing precious client time and money. He also bought the whole staff lunch one day to show his appreciation!
Kwmitchell 41815
15:45 07 Nov 19
Computer Solution Technology Services is a phenomenal service for any business owner or homeowner to handle anything that is needed, in a very fast, effective and safe way. Blake Burroughs is always available when I need him. Great, friendly, and professional service! He has been servicing my office, home and laptops for over 5 years.
Toni Winterbottom
18:51 20 Mar 20
Blake did a great job, not to mention the convenience of this service. He spent two days doing everything i needed done and a few extras and didn't charge one cent over his original quote. Very affordable and worth every penny, Thanks.
Toby Meyer
04:00 23 Sep 15
You are great person and all in one.
WFH Tech Support
06:07 21 May 20
Blake knows his stuff! He does what he says he will do in a timely manner. He has my business for life!
Tabetha Koerth
19:15 17 Sep 19
Being a senior citizen, I am not very technologically gifted, so I hired Blake to take care of my laptop. He kept it running fast, virus-free and updated. When Blake moved out of town, he installed software that allowed him to "hop onto" my laptop remotely and fix whatever problem I was having. That has been a great blessing to me. I didn't have to find another computer expert. Blake has been able to take care of all my needs. I give him 5 stars!
Linda Collier
03:21 18 Jan 20
Had Blake put a new battery in my Apple laptop Took it home and plugged into the charger. Battery wouldn’t charge. Blake contacted me that afternoon to check on it. He then contacted his vendor and had another shipped immediately. Swapped them out and all is good. Blake follows up Great service
Louis Hirsch
22:18 19 Feb 20
As someone who works from home, I don't have an IT department I can go to when I need help. CSTS was fast, responsive, convenient, and affordable. Grateful for their expertise and quality service.
Elizabeth Oates
14:22 17 Jan 20
Blake did a fantastic job! He repaired my computer in a timely manner and kept me updated about the process. I would highly recommend using Blake for any computer repair.
Kedzie Becker
22:07 02 Sep 20
Matthew Burroughs
19:36 07 May 19
Me and my daughter needed a lot of things done to get us back up and running with our computers. Blake had to make several trips to get it done plus take one computer to his shop. He never complained and was always friendly. He even gave my grandson a little computer where he could play educational games and watch movies which he loves. He is very thoughtful and professional and very knowledgeable. We appreciate all his hard work. I would definitely recommend hus services to anyone. Ty Blake!
Stephanie Carter
22:52 08 Dec 20
Travis was a lifesaver! Thanks for all you do for us non-techies.
SherKaye Smithclass
19:50 30 Jul 20
I work and go to school from home, so being without a computer is a real point of stress. As a techie-type person who spent several years working in an IT department, I decided to fix my own laptop when my hard drive crashed. Unfortunately, I wasn't able to complete the repair myself. Rather than entrust my laptop to a chain store whom I have never heard a positive experience from other people, I chose to support a small, local business. I had zero experience with this company, nor knew anyone that did- I was trusting Google reviews. And I was not disappointed. Not only was my repair incredibly fast, It was extremely affordable. I am thrilled with how great my laptop is working again, so I can get work done! Thank you for a wonderful experience with your business! I highly recommend!
Toni Rejcek
16:35 24 Jan 20
Blake did an awesome job. He did a very thorough scan for malware, virus, etc. and deeply cleaned my laptop. I am extremely pleased by his work. I was needing someone to do work on my computer very soon. He was available and very reasonable. I highly recommend him to anyone who has computer issues!!
Derrel Jeffrey
18:35 11 Apr 20
Wow!!!!! Blake brought my 11-year IMAC back from the dead. Thank you so much. Definitely would recommend his services to anyone!!!
Kurt Nigbor
01:31 28 Aug 20
I was glad to find someone local to protect and help with my computer needs.
Barbara Mayberry
19:36 14 Jan 20
The ABSOLUTE Best provider for all of my IT support and computer needs. Honest, professional and friendly service combined with an unprecedented ability to bring creative solutions where other companies choose to give up!
Jed Parrott
18:45 08 Dec 20
I contacted Blake as I wanted a local person for computer support and not someone at a large corporate store or someone in another country. He came over, assessed our needs and set us up with new equipment and with computer support at a fair price. He has also helped with any issues we have had with the new equipment and internet access.
Robert Judd
16:05 01 Nov 19
Unlike other companies, they tell us what we need to know and don’t try to give us the runaround.
Brent Ward
08:55 31 Mar 20
Thanks for helping me get a new system. I surely appreciate the quality support.
Sue Bergeron
03:43 30 Jul 20
IT Support You Can Trust
Professional Services
With our Professional IT Services, businesses can plan, implement, and manage the right technologies to meet their business objectives. As a result, growth and expansion become not only possible, but probable.
Managed Services Provider
Managed Service Providers (MSPs) take care of the technical aspects and allow you to focus entirely on your business. Expenses become manageable due to the flat, monthly service rate. Your network is secure and your data is safe.
Network Support
Your business runs on its network; it’s as simple as that. If the network goes down, your bottom line will suffer. Period. We keep your organization’s computer network running efficiently and with up-to-date security.
Network Security
Our security model utilizes a layered design to maximize threat detection while minimizing risk exposure. We will design a security plan to meet your industry needs, that utilizes mitigation techniques at specific points of weakness.
Proactive IT Services
Automated network monitoring, server monitoring and alerting software proactively monitors our clients’ networks and workstations. When issues occur, an alert is automatically sent to our tech support team so a technician can address the issue as quickly as possible. Many times, issues can be fixed before you even realize there is a problem.
Our Remote Monitoring with Maintenance services allow us to provide a higher level of tech support, including Remote 24/7 Monitoring and Alerting, Asset Tracking and Network Reporting for systems and software. Read more about our managed services here.
24/7 Remote Monitoring and Alerting
- Detects issues before they get serious
- Proactive measures monitor performance to keep network healthy
- Total insight into the state of your network
- Includes detailed Asset Tracking
- Review of trends based on data collection
- Data-driven insights
- Windows update and patch management
- Ongoing systems maintenance
Asset Tracking
- Our IT support services include automated asset tracking
- Provides up-to-date data on the assets currently in use on your network
- Saves you time and record keeping
- Detects and tracks all network devices that are powered up
- Retains all hardware, software and performance data
Reporting
Executive Summary
Our flagship report is designed to help you quantify and communicate the business and technical value of your services to your users and management. These reports display key metrics and support activities in an easy-to-digest, professional-looking business report that showcases all the critical functions you perform.
Additional Reports
A wide variety of additional reports helps ensure that you get the level of detail when you need it most. These reports cover such key areas as device inventory, pricing, antivirus protection, backup integrity, user audits, hardware and software checkups, and more. That’s data you can immediately use to improve your IT environments, and allows us to provide premiere tech support.
Multiple Report Formats
If you want to share reports outside of Remote Monitoring & Management, you can easily export any report to PDF®, Microsoft® Excel®, or Microsoft® Word®.
Remote Support Capabilities
- Tech support can’t wield their powers without access to the problem
- Secure workstation and server connections provided by TeamViewer
- Maximize remote workforce productivity with Teamviewer Remote Access and Remote Support
- Enable dispersed teams to remote in to the devices they need, the moment they need them – without requiring VPN
- IT staff can remotely access any network device for maintenance or troubleshooting
- Includes screen sharing, screen capture, chat features and command prompts
- Speeds up troubleshooting process because support is able to see what the end user is experiencing
Proudly Serving McLennan County
Related Links
IT Service | IT Provider | Tech Support